Do you have a physical store?


No, we sell through the online page. However, we have a studio located in Arangoiti, Bilbao, Spain, where you can go to see our products. Contact us for more information.




How often will you have stock?


Our goal is to always have all wigs available. Availability will vary, depending on the model of the wig. Creating certain wigs takes a longer process than others. In any case, expect around two weeks for a wig to be done.




What method is used for shipping?


We work with DHL Express, in national and international territory. In this way you will get your precious wigs as quickly and safely as possible. We also have the possibility of sending by normal Post.




I am an international customer (outside the European Union). Do I have to pay customs and taxes?


Items shipped outside of the European Union may be subject to import duties, taxes and / or charges that are not included in the total cost of your order, nor will they be covered or refunded by El Deseo de Lau.
We are not responsible for any shipment delivery that may be affected by customs, natural events, strikes, or air and ground transportation delays once the package has left the European Union.
Please check with your country's customs office to determine what these additional costs will be prior to placing your order.




Do I need to create an account to place an order?


No, but when you create an account, you become a VIP member of El Deseo de Lau and have access to order and shipping information. You will also be added to our email list to receive exclusive offers.




I have not received my order confirmation, what should I do?


Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at contact@eldeseodelau.com.




Legal Notice


LEGAL NOTICE This Legal Notice is intended to inform you of your rights and obligations as a user of this website. Here you will find all the information you need about this website, its activity, the personal data it collects and its purpose, as well as the rules of use that regulate the use of this website. When you access this website https://www.eldeseodelau.com, you assume the condition of user, so the content of this Legal Notice affects you directly. Therefore, it is important that you read it to dispel any doubts you may have and be aware of the conditions you are accepting. To begin with, you should know that this website complies with current data protection regulations, in order to provide you with the guarantees, security and transparency that, as a user, you are entitled to when using this website. The RGPD (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals) which is the new European Union regulation that unifies the regulation of the processing of personal data in the different EU countries. The LOPD (Organic Law 15/1999 of 13 December on the Protection of Personal Data and Royal Decree 1720/2007 of 21 December, the Regulation implementing the LOPD) which regulates the processing of personal data and the obligations that we must assume the managers of a website or blog when managing this information. The LSSI (Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce) which regulates economic transactions by electronic means, as is the case with this blog. IDENTIFICATION DETAILS The responsible and owner of this website is Lau Raquel Garcia Lulembo (From now on LRGL) Name: Lau Raquel Garcia Lulembo
Activity: sale of wigs and accessories
E-mail: contact@eldeseodelau.com The data you provide with your consent, and in accordance with the use established in our Privacy Policy, will be incorporated into an automated file duly registered with the Spanish Data Protection Agency, where the person responsible for this file is: LRGL. This means that your data is safe, according to the law. WEBSITE ACCESS RULES As a user of our website, you also have a number of obligations: You may not use this website to carry out activities that are contrary to the law, morality, public order and, in general, to use it in accordance with the conditions established in this Legal Notice. You may not engage in advertising or commercial exploitation by sending messages that use a false identity. You will be solely responsible for the truthfulness and accuracy of the content you enter on this website and the personal data you provide for the purposes set out in our Privacy Policy. You will also be solely responsible for any unlawful, harmful and/or prejudicial action on the sites of third parties to which we may refer you from this website for the development of our activity. As the person responsible for the website, LRGL may interrupt the service of the page being used by the user and immediately terminate the relationship if it detects a use of the website or any of the services offered therein that may be considered contrary to what is expressed in this Legal Notice. INTELLECTUAL AND INDUSTRIAL PROPERTY The entirety of this website (text, images, trademarks, graphics, logos, buttons, software files, color combinations, as well as the structure, selection, arrangement and presentation of its contents) is protected by current laws on intellectual and industrial property, and its reproduction, distribution, public communication and transformation is prohibited, except for personal and private use. As the owner of this website, LRGL does not guarantee that the contents are accurate or error-free or that the free use of the contents by users does not infringe the rights of third parties. The good or bad use of this page and its contents is the responsibility of the user. It is also forbidden to reproduce, retransmit, copy, transfer or re-diffuse, in whole or in part, the information contained on the page, whatever its purpose and whatever means are used to do so, without the prior authorization of LRGL. LINKS OR LINKS This website includes links to third party sites. The pages belonging to these third parties have not been reviewed and are not subject to any control by us. LRGL cannot be held responsible for the content of these websites, nor for the measures taken regarding your privacy or the processing of your personal data or others that may result. Therefore, we recommend you read carefully the terms of use, privacy policy, legal notices and / or similar of these sites. LIMITATION OF LIABILITY In exercise of its rights as owner of this website, we inform you that LRGL is not responsible in any case for the following: The quality of the service, the speed of access, the correct operation and the availability and continuity of the page. The existence of viruses, malware, malicious or harmful programs in the contents. The illicit, negligent, fraudulent or contrary use of this Legal Notice. The lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on this website. Of the damages that could come from the illegal or improper use of this blog. PRIVACY AND DATA PROTECTION POLICY This website complies with current data protection regulations, which means that, as a user, you must give your express consent before providing us with personal data through the different forms made available in the sections of our page. To this end, for the sake of transparency and the exercise of your right, our duty is to inform you about the personal data we collect, store and process and for what purposes, having at any time the possibility to freely revoke your consent. All this information can be found in our PRIVACY POLICY. COOKIE POLICY As we informed you as soon as you access our website, this site uses its own and third party cookies in order to provide you with the best user experience and to develop our activity. At any time, you will have the option to configure your browser to disallow the use of these cookies, which will, in some cases, affect your user experience. To access complete information on the use of cookies on this website, their purpose and their rejection, you can consult our COOKIES POLICY which is located in PRIVACY POLICY. APPLICABLE LAW AND JURISDICTION This Legal Notice is subject to current Spanish legislation. If necessary, in the event of any legal dispute, LRGL and the user, expressly waiving any other jurisdiction, will submit to the Courts and Tribunals of the user's domicile for any dispute that may arise. In the event that the user is domiciled outside of Spain, LRGL and the user shall submit, with express waiver of any other jurisdiction, to the courts of Bilbao (Spain). If you have any questions about this Legal Notice, you can send us an e-mail to contact@eldeseodelau.com




Privacy Policy


PRIVACY POLICIES In this Privacy Policy we will inform you with total transparency about the purpose of this website and everything that affects the data you provide us with, as well as the obligations and rights that correspond to you. To begin with, you should know that this website complies with current regulations regarding data protection, which affects the personal data you provide with your express consent and the cookies we use to ensure that this website functions correctly and can carry out its activity. Specifically, this website complies with the following regulations: The RGPD (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals) which is the new European Union regulation that unifies the regulation of the processing of personal data in the different EU countries. The LOPD (Organic Law 15/1999 of 13 December on the Protection of Personal Data and Royal Decree 1720/2007 of 21 December, the Regulation implementing the LOPD) which regulates the processing of personal data and the obligations that we must assume the managers of a website or blog when managing this information. The LSSI (Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce) which regulates economic transactions by electronic means, as is the case with this blog. IDENTIFICATION DETAILS The responsible and owner of this website is Lau Raquel Garcia Lulembo (from now on LRGL) Name: Lau Raquel Garcia Lulembo
Website activity: Sale of wigs and accessories
E-mail: contact@eldeseodelau.com The data you provide with your consent, and in accordance with the use established in this Privacy Policy, will be incorporated into an automated file duly registered with the Spanish Data Protection Agency, where the person responsible for this file is: LRGL. This means that your data is safe, according to the law. The personal data you provide us with, always with your express consent, will be stored and processed for the purposes envisaged and described below in this Privacy Policy, until such time as you ask us to delete them. We inform you that this Privacy Policy can be modified at any time, in order to adapt it to new legislation or changes in our activities, being in force the one published on the website at any time. You will be notified of any such modification prior to its implementation. TERMS OF USE You should know, for your peace of mind, that we will always ask for your express consent to collect your data for the corresponding purpose specified in each case, which implies that, in the event of granting such consent, you have read and accepted this Privacy Policy. At the moment you access and use this website, you assume your condition as a user with your corresponding rights and obligations. If you are over 13 years old, you can register as a user on this website without the prior consent of your parents or guardians. If you are under 13 years of age, you will need the consent of your parents or guardians for the processing of your personal data. REGISTRATION AND PURPOSE OF YOUR DATA Depending on the form or section you access, we will only ask you for the necessary data for the purposes described below. At all times, you must give your express consent when we ask you for personal information for the following purposes: The specific purposes that are particularly indicated in each of the pages or sections where the registration or electronic contact form appears. In general, to attend to your requests, comments, queries or any type of request you make as a user through any of the forms of contact we make available To inform you about consultations, requests, activities, products, news and/or services; via e-mail, fax, Whatsapp, Skype, telephone provided, sms and mms. To send you commercial or advertising communications by any other electronic or physical means, which makes it possible to communicate. These communications will always be related to our products, services, news or promotions, as well as those products or services that we may consider of your interest and that may be offered by collaborators, companies or "partners" with whom we have promotional or commercial collaboration agreements. If this is the case, we guarantee that these third parties will never have access to your personal data, with the exceptions reflected below, being in any case these communications made by LRGL, as the owner of the website. ACCURACY AND TRUTHFULNESS OF DATA As a user, you are solely responsible for the accuracy and modification of the data you submit to LRGL, exonerating us from any responsibility in this regard. In other words, you are responsible for guaranteeing and responding in any case to the accuracy, validity and authenticity of the personal data provided, and you undertake to keep them duly updated. As expressed in this Privacy Policy, you agree to provide complete and correct information in the contact or subscription form. UNSUBSCRIPTION AND RIGHT OF REVOCATION As the owner of the data you have provided us with, you may at any time exercise your rights of access, rectification, cancellation and opposition by sending us an e-mail to contact@eldeseodelau.com and attaching a photocopy of your identity document as valid proof. You can also unsubscribe at any time to stop receiving our newsletter or any other commercial communication, directly from the same email you received or by sending us an email to contact@eldeseodelau.com. ACCESS TO DATA ON BEHALF OF THIRD PARTIES In order to provide services strictly necessary for the operation and development of the activities of this website, we inform you that we share data with the following service providers under their corresponding privacy conditions. You can rest assured that these third parties will not be able to use this information for any other purpose that is not specifically regulated in our relations with them under the applicable regulations on personal data protection. This website is hosted by https://webempresa.com/, with the trademark Webempresa, which provides the hosting services for you to access and browse our site. You can consult the privacy policy and other legal aspects of this company at the following link: https://www.webempresa.com/aviso-legal.html. Our website uses advertising servers in order to facilitate the commercial content you see on our pages. These ad servers use cookies that allow them to adapt the ad content to the demographic profiles of the users: Google Analytics: Google Analytics is a web analytics service provided by Google, Inc. a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. As a user, and in exercise of your rights, you may refuse the processing of data or information by rejecting the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do so you may not be able to use the full functionality of this website. By using this website, according to the information provided in this Privacy Policy, you agree to the processing of data by Google in the manner and for the purposes indicated. For more information, you can view Google's privacy policy at https://www.google.com/intl/es/policies/privacy/. Google Adsense: Google, as a third party vendor, uses cookies to serve ads on this website. You can disable the use of the DART cookie through the Google ad and by accessing the privacy policy of the content network: https://www.google.com/intl/es/policies/privacy/. Google uses partner advertising companies to serve ads when you visit our website. These companies may use information obtained from your visits to this and other websites (not including your name, address, email address or telephone number) to provide you with advertisements about goods and services of interest to you. By using this website, you consent to the processing of data by Google in the manner and for the purposes indicated. To learn more about our use of cookies and information collection practices and acceptance/rejection procedures, please see our COOKIES POLICY. SAFETY FEATURES As the owner of the website, LRGL has adopted all the technical and organisational measures necessary to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration and/or access by unauthorised third parties. We remind you that, for more information, you can consult our Legal Notice and Cookie Policy pages.




Returns and Incidents


Returns If there is a problem with the item received, there is a 7-day period to return it and ask for a refund of the amount paid (except for shipping costs). Before proceeding with the return you must contact EL DESEO DE LAU by email: contact@eldeseodelau.com so that we can tell you the conditions and the way to proceed. Please contact us for the return shipping costs. No returns will be accepted for customized products. No returns will be accepted if the item is damaged, used, stained, broken or altered in any way, the item must be in perfect condition. Returned items must be sent by courier, registered post or any other traceable method of shipment. EL DESEO DE LAU is not responsible for any delays, losses, or location of packages in shipments not made by us. EL DESEO DE LAU will not be responsible for non-compliance in the delivery of their products in case of breakage of stock or unavailability of the product, cases of force majeure, weather causes, disruption or strike of transport services, flood or fire. Incidents It is not possible to change the delivery address once the order has been placed. Shipments will be made only to the address provided as "Delivery Address" when ordering. Please make sure that the details are correct and complete. Shipments that are returned due to the negligence of the buyer (incomplete or wrong delivery address, etc.) will not be reshipped until the buyer has paid the shipping costs again. All our items leave the warehouse with their packaging in perfect condition. If in the delivery you observe external damages, possible manipulation or something strange, make it clear and communicate it to us in a maximum of 24 hours sending a mail to contact@eldeseodelau.com attaching a photo of the product, this way the insurance of the courier company will take charge of the produced damages. We cannot take responsibility for claims for damage or faults that are made more than 24 hours after delivery. Warranty The products have a warranty covering possible manufacturing and design defects for 1 month.